PROS / This website is easy to navigate and has several search functions.
CONS / Provident Metals does not carry mint errors in their inventory.
VERDICT / Provident Metals is a user-friendly service that is ideal for first-time investors.
Whether you are looking to invest or to expand your coin collection, Provident Metals has what you need. This precious metals web service offers a vast selection of products, from bullion to numismatic items. For those looking to invest, the current world spot prices are available on their homepage along with charts showing the changes in price for specific precious metals in the last 24 hours. Provident Metals is our TopTenREVIEWS Bronze Award winner because of their outstanding customer service and easy-to-use website.
Having access to their vast selection of bullion is one advantage of using Provident Metals. Not only do they offer gold, silver, platinum and palladium, but copper is also available through this web service. Once you have chosen the type of bullion you would like to purchase, the website displays an overview of the product, along with specifications such as the coin grade, mint and weight. Some products on the site display customer reviews and detailed shipping information for the product.
Numismatic products are available such as pre-1933 coins, commemoratives and foreign currency. All numismatic products include the product’s specifications and a detailed description of the product. Several descriptions include a history of the product and the mint’s significance.
Coins are not the only way you can increase your portfolio. Provident Metals offers a wide variety of currency and gold and silver certificates from countries around the world. If you click on a specific paper currency, you can read a description of the product along with any additional information, such as the paper grade. You can also read reviews on these products, as well as shipping and handling information.
Ease of Use
The search feature on this precious metals website makes finding specific products effortless. You can search the entire store for a specific product with a toolbar that runs along the top of most pages on the site. Or you can use an advanced search if you click on the type of product you are looking for, whether it's bullion, U.S. coins, foreign coins or paper currency. On the left-hand side of the webpage, you can refine your search by selecting the category, weight, price, grade, certification and even year of the product. By using the advanced search function, you can narrow down your search from 70 products to five. There is also an additional advanced search feature found at the bottom of each webpage. This search function lets you look for products using specific information such as the SKU number, price and manufacturer, or even just by providing a short description of the product you're looking for.
Provident Metals features a knowledge center filled with a selection of investing resources. Several articles contain educational information for beginning investors who know little about the precious metals investing process. The articles also contain bullion buying guides and offer advice on how you can find the best prices available. Several resources also explain why it is important to invest in precious metals.
Payment & Shipping
This precious metals web service accepts credit cards and PayPal for any order amount. They accept personal and cashier’s checks and money orders for purchases between $1 and $20,000. They only accept bank wire payments for orders more than $2,000. They require that full payments are made within five business days for personal or cashier’s checks and money orders. Full insurance is available on all shipped packages, and orders more than $50 require a signature upon delivery. They will ship to anywhere in the U.S. or Canada.
Help & Support
Provident Metals offers excellent customer support. They have both phone and email support, along with access to their Facebook and Twitter pages. We were pleased to see they were involved with social networking as it allows customers to give feedback, advice and comments about their experience with the company. We were also impressed with their blog, which gives customers additional information about investing in precious metals. The FAQs section of the website is extensive and very thorough. They provide a vast selection of questions regarding general information, ordering, payment, domestic shipping and shipping. However, we were disappointed there was no live chat support available.
Provident Metals offers a vast selection of bullion and numismatic products to enhance your investment portfolio. We love their easy-to-use website. Their additional resources target those new to precious metals investing and are designed to help you make well-informed decisions.