PROS / There is no minimum order required with Kitco.
CONS / There is no live chat support available to Kitco customers.
VERDICT / Kitco provides product information and additional resources to make the process smoother.
Kitco is a precious metal exchange service overflowing with information. This web service offers you recent news reports, spot prices, helpful charts, relevant data and metal quotes. Aside from the vast amount of information, this service allows you to buy bullion from a selection of products or sell metals at a competitive price.
Kitco’s selection of bullion will help you expand your bullion collection and invest, but is not ideal for the numismatic collector. There are no rare coins or coin supplies available. However, gold, silver, platinum and palladium products are available with this precious metals web service. A vast variety of bullion is available with each type of metal, and each product comes with a list of specifications of the coins' weight, face value, diameter, thickness and fineness.
Ease of Use
Resources to make your buying process easier are available from this precious metal web service. The product-buying page displays the current ask price for bullion to aid you with your investing decision. At the top of the webpage there are numerous categories, from metal quotes, charts and data, to news and reports. If you are interested in current headlines regarding precious metals and investing, or want to look at the current spot prices for a certain type of metal, a plethora of information is available to you.
We had no trouble finding the information we were looking for on the website because navigation was simple and the website was well organized. On the top of both the buying and selling webpages, guides were available to help you through the step-by-step process of buying or selling precious metal. We found the steps helpful, especially for first-time investors in bullion.
Payment & Shipping
There is no minimum order requirement for any products purchased from Kitco. Because the value of bullion changes so quickly, the price on your order locks in when you have entered a credit card number or have created your packing slip. All products shipped are double-boxed and show no indication of any valuable items in the package. If you are shipping your product and it exceeds $75,000, the items must be sent in multiple packages.
Help & Support
If you are in need of immediate assistance from a representative, you can take advantage of Kitco's phone support. There is a user guide on the website that helps explain how to use the website and the online store. It explains the different features of the website and offers guidance on your account, along with selling and buying precious metal. Aside from the user guide, a FAQs section answers more questions regarding bullion, selling, Perth Mint Certificates and account information.
Kitco is a precious metal investing service that not only provides a vast amount of information but step-by-step help in the buying and selling process. A user guide and FAQs section are available to help answer any questions you may have regarding bullion or investing. We were pleased to see there is no minimum order requirement, and the adequate customer service support shows that Kitco values you and your service.