Austin Rare Coins is built upon their belief that establishing a solid relationship between you and a rare coin dealer is most important when making a large investment. This precious metal investing company exceeds our customer service expectations, offers informational resources and provides an adequate selection of bullion.
This site has a smaller selection than most competing services. Gold and silver are the only two types of metal available from Austin Rare Coins. This web service does not offer a large variety of products in each type of metal, but they provide an adequate selection to their customers. Each product provides a description of the coin along with specifications, including the dimensions, purity and weight of the product. Rare coins such as pre-1933 and a few foreign coins are also available through this web service. The rare coins do not provide as extensive an inventory, but they are available for those interested in coin collecting or enhancing their portfolio.
With a smaller inventory, the webpage is simple and uncluttered. The menu, used to navigate the inventory, is located along the top and left-hand side of the website for easy access. A search function makes it possible to quickly find what you are looking for in the website’s inventory.
There is a section of the website that's dedicated solely to articles on coins and investing. Several of the articles focus on coin collecting and establishing a diverse and profitable coin collection. There is also a glossary on coin terminology and information on several rare and unique coins.
When buying coins from Austin Rare Coins, there is no minimum order amount. To place an order you do not have to go through the hassle of establishing an account, which we were pleased to see. This precious metal service accepts credit cards for orders up to $2,500. For any amount more than $2,500, a personal check or bank wire is required.
Austin Rare Coins offers you a triple money-back guarantee. This means you have 14 days to inspect your purchased items. If you are not happy, you may return the items and receive a full refund of the item, shipping charges to get the product to you and the money to ship the product back.
One of our favorite features on this company’s website is their live chat capabilities. This feature gives you immediate answers, as a customer service representative is available to answer any question you may have. Phone and email support are also available. A FAQs section is available on the website that contains questions most commonly asked to customer service representatives. These questions are organized into categories: buying, selling, payment, shipping and miscellaneous items.
Austin Rare Coins offers comparatively good customer service. We were impressed with their help, resources and guidance throughout the buying and selling process. They didn’t offer as large an inventory as we would like, but they offer something for both investors and coin collectors.
